Do You Offer Interior Design Services?
Yes, if you need your space designed we offer start to finish excellence.
What is the Interior Design Process?
The process starts with a free phone consult. The next step is the in-person consult which brings Bo to your space. This part is not free. Once you and Bo have decided what the design will be we draw up the plans for your approval. Once approved, we then move forward with building the pieces for your space. When the pieces are complete, we will then install in your space. This can take 1-3 days depending on the scope of work and size of the project.
How Much Does It Cost?
Prices vary depending on the size of the project and the scope of work.
Do You Do Interior Design Projects Outside Detroit?
Yes! We can design globally. We take pride in being able to accommodate all styles and aesthetics. You can gaze at our work here
What Type of Wood Do You Use?
We use reclaimed wood that has been salvaged from buildings in and around Detroit, MI. The wood has imperfections, that's what makes it so beautiful. There will be nicks and dings due to the fact that it has been repurposed.
How Will the Wood Change Over Time?
Over time wood acclimates to its new environment, expect to see slight changes in the wood. Small splits and slight warping are natural and inherent to the materials we use. Stain colors tend to deepen and darken slightly over time.
Do You Fill Holes and Cracks in the Wood?
Yes, we fill any large splits and some holes with an epoxy finish. This preserves the look of the natural wood but makes it easier for cleaning and maintenance.
Care and MaintenanceCare and Maintenance
What's the Best Way To Care For My New Piece?
Wipe up any spills, use coasters under your glasses and don't put anything too hot directly on the wood. Apply a wood conditioner or wax to the surface yearly.
What Products Should I Use to Clean the Wood?
We recommend using Method Good For Wood (find it here) for cleaning with a soft cloth or microfiber cloth. For polishing, we recommend Daddy Vans all Natural beeswax (find it here) with a microfiber cloth or non-linty soft cloth.
Will Water Rings Be an Issue?
Most likely not, but we recommend that you use coasters to be sure. We use many coats of protective sealers and varnishes to protect the wood. However, we cannot guarantee that you won't get water rings over time.
How Does the Process Work?
Since each piece is handcrafted it does take some time to produce it. Once you place your order, either in the showroom Throwbacks Home or online, you will get confirmation from our website that we have received your order. From here we put it straight away onto our production schedule. Each piece takes about 6-8 weeks. We may confer with you on finishes during the production process. For the shipping and delivery process see below
Can you Deliver in Less Than 6-8 Weeks?
it is possible, however, since our pieces are made by skilled craftspeople the process is made with a discerning eye. therefore it takes a little longer than a mass-manufactured piece. It may also take extra time to track down the materials needed for some pieces.
Do You Do Custom Work?
Typically we only customize if we are designing a space and need to create a piece that fit that space. For the pieces on our website, we can offer some customization but it is limited to width and length.
Shipping and ReturnsShipping and Returns STANDARD SHIPPING RATES
Shipping fees for small accent furniture, decor and merchandise are provided upon checkout. Shipping will be via UPS, USPS, or Fedex when possible. Shipping processing and handling can take up to 2-3 weeks.FREIGHT SHIPPING FOR LARGE ITEMS
Freight shipping details are noted on product pages as either a flat rate or a quote provided within 3-5 days of purchase. If you are ordering multiple doors or large furnishings, our sales team will contact you with a custom quote as well.
Shipping processing and handling times will vary for made-to-order and custom pieces and will be communicated via email.
Please fill out the contact form below or email firstname.lastname@example.org if you have any further questions - Thank you!
Delivery And Pick Up
Pieces are available for pick up and delivery. Anything outside of Detroit Proper is $250 anything within the city limits is $150. We also offer a white glove service if you would prefer prices vary depending on location.
You can also pick up your pieces at our warehouse as soon as they are ready. We will reach out to you when your pieces are finished and set up your time then. Pick up is free of charge and picked up at
11500 Joseph Campau Hamtramck MI 48212
if you have questions you can email us at email@example.com or firstname.lastname@example.org
Should a purchase arrive damaged, please email a photo of the damaged item and the original packaging to email@example.com within 7 days of receiving the package. We are happy to send a replacement item with complimentary shipping if available. If a replacement is not available we will refund the full purchase price of your item.
HOW TO RETURN DAMAGED ITEMSRefund Policy
- Please include a copy of the receipt, and return in the original box.
- Refunds will be issued in the original form of payment within 10 business days.
We accept returns within 7 days of receipt for a refund of the purchase price or store credit. We are not able to refund shipping costs and buyer is responsible for safe return shipping to our facility. All sales are final on sale items and custom orders. Returns for a refund may be subject to a 10% restocking and processing fee.
HOW TO MAKE A RETURN
Ship unused products in original packaging to:
Attn: Customer Service
11500 Joesph Campau
Hamtramck Michigan 48212
- Include a copy of the receipt
- Refund will be issued in original form of payment within 10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 11500 Joseph Campau Hamtramck Michigan US 48212.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you have further questions or comments please feel free to go to our "Further Questions" If you have any questions go to our contact page and ask away!!